Job Description
Client Account Services Representative Duties: Reviews assigned accounts and initiates activity to recover delinquent funds. Keeps accurate and detailed records regarding collection activities in the Firm’s Accounts Receivable Collection Software (ARCS) when any new activity takes place (i.e. conversation with client, voice messages left, correspondence sent, etc.). Utilizes both written and verbal communication to inform clients of balances due and due dates (i.e. statements, letters, emails, phone calls, etc.). Actively participates in firm collection push periods. Assists billing attorneys in determining when an account should be written off, discounted, or sent to an outside collection agency. When necessary, assists billing attorneys with the preparation and submission of the proper write-off forms. Provides copies of invoices and initiates updates when incorrect addresses, contact names, and phone numbers are uncovered in the collection process. Listens to client feedback and takes appropriate steps to resolve issues. Participates in department meetings and keeps the Client Account Services Manager informed on problem accounts. Communicates properly and promptly with BFCA personnel and external contacts at all times and must exhibit a high level of customer service at all times. Generates reports and aids the Director of Client Account Services & LPM and Client Account Services Manager with special tasks when necessary.
